Posted 09/03/2003
Will the infrared communications port of the NoisePro Series dosimeters interfere with other equipment or be affected by other equipment?

Unless communications are initiated in the NoisePro's COMM mode, the infrared port is inactive. The COMM mode may not be activated while the instrument is in the RUN mode collecting data. The infrared communications between the Quest NoisePro Series dosimeters and Quest's QuestSuite Professional Software has an error correcting format pack, which only allows communication by and between the NoisePro dosimeter and QSP. In addition, the NoisePro dosimeter and QuestSuite Professional must be set to a specific request mode in order for this communication to occur.

Posted 02/10/03
I'm trying to install QSP on my Windows system, and the installation fails with a message telling me that I need to install some Windows components or updates.

QSP relies on recent Windows technology, which can pose a problem when installing on some of the older Windows versions (like Windows 98 or NT). The solution is fairly simple, though - open Internet Explorer, and click on the 'Tools -> Windows Update' menu item. Follow the instructions for updating your version of Windows, and make sure that all "Critical Updates" are downloaded and installed. If you haven't updated in a long time, it may take a while, but this step is crucial in making sure that QSP will install and run correctly on your computer.

Posted: 02/05/03
Can I run QuestSuite Professional in a networked client/server configuration so I only have to maintain one copy of QSP?

QSP can be operated in a networked configuration where the application is installed only once on your server and is accessed from client machines only at runtime. This will require some additional steps beyond just the installation of QSP on your server. The attached file explains the creation and execution of batch files run on both the server and each client machine to enable this method of operation.
Network Install Notes (pdf) 60k

Posted: 01/06/03
I am using Windows 98. The documentation with QuestSuite Professional (QSP) says it supports Windows 98, but I am getting errors that do not occur when I install QSP on later operating systems. Why?

QSP uses technology released by Microsoft after Windows 98 was initially released. Microsoft incorporated this later technology by issuing updates from their web site. Make sure that your version of Windows 98 is the very latest release. Existing Windows 98 users can download the latest version of the operating system from the Microsoft web site free of charge.

Posted: 10/02/02
I exported a report in Excel format from QuestSuite Professional. Why am I unable to perform mathematical functions on some columns of data when I then open the exported file using Excel?

QuestSuite Professional uses a reporting tool called Crystal Reports. This reporting tool also handles the data exporting routine. An apparent bug in the Crystal Reports application is causing this problem. The bug will be corrected in QuestSuite Professional when a fix is released by Crystal Reports. In the meantime, it is recommended that users that want to work with QuestSuite Professional data in Excel export the data in the "Data Interchange Format (DIF)" instead. This is one of the many data export formats available from QuestSuite Professional. Files exported in the DIF format do not exhibit this problem. Excel will open DIF files directly and does not require any sort of import wizard.

Posted: 10/02/02
Why do reports in QuestSuite Professional default to "Summary" instead of "Full" reports?

Large, real world data files will create a slight delay while the data is queried and reported when in the "Full" report mode. This will occur each time the "Reports" tab is selected. We felt that this delay would be annoying to most users as a default setting, so the reports come up in "Summary" mode instead. "Full" reports are easily obtained, only when needed, by clicking on the Report setup icon at the top of the "Reports" tab page.