I currently own an aq-5000 or aq-5001 IAQ Monitor.  Is there a program for upgrading to the AQ5000Pro and AQ5001Pro?

Yes, Quest Technologies’ Service Department can perform the upgrade for a little more than the cost of an annual recalibration.  In addition to the firmware upgrade, you will receive:

• Complete instrument cleaning and replacement of keypad
• Factory calibration with certificate from our accredited calibration laboratory
• A full one-year factory warranty (excluding consumable items like sensors & batteries) from date of upgrade
• A new AQ5000Pro / AQ5001Pro User’s Manual
• A single user copy of QuestSuite Professional, the all-new "system solution" software application
• Automatic advanced notification of your next factory calibration due date

Does this upgrade information apply to ALL models of the aq-5000 sold since it’s inception?

Actually there was a design change in aq-5000 units manufactured and shipped after approximately April 1999. The older instruments employed a two-piece wand assembly while  instruments manufactured after that time were made using a one-piece wand assembly.

The instruments that have the two-piece wand assembly cannot be upgraded but, since we are always looking to delight our customers, a special offer is being extended to owners of these instruments allowing them to economically move up to an AQ5000 Pro or AQ50001 Pro.

Ask Customer Service to assist you with the details and in obtaining this upgrade through our Service Department.

Why should I upgrade from my aq-5000 or aq-5001 to an AQ5000Pro or AQ5001Pro?

The AQ5000Pro and AQ5001Pro include many new and improved features designed to make your job easier.  Here are some examples:

New User Interface

• Simplified calibration procedure
• User-friendly display messages
• Easy Access Instrument Secure Mode
• View all prior tests at the instrument

New Calculated Data

• Dew Point
• Toxic Gas TWA
• Toxic Gas STEL

New Optional Sensor Support

• Detachable Air Velocity Probe (additional charge)

New Supporting Software - QuestSuite Professional

• Export reports in numerous formats including Excel, Word, HTML, etc
• Email reports and charts and data files directly from application
• Popup lists for user entered test data
• Data files are ODBC compliant
• On-board instrument inventory database
• On-board factory calibration history and automated recalibration due alarms

I am a current user of an aq-5000 or an aq-5001.  How long will Quest continue to support these?

Quest will continue to provide Help Desk Support, repair and recalibration services indefinitely for all existing aq-5000 and aq-5001 users.  Firmware updates (fixes to existing firmware functionality) will continue for a period of twelve months following release of the AQ5000Pro and AQ5001Pro.  Future firmware upgrades (enhancements to firmware functionality) will be facilitated through the AQ5000Pro and AQ5001Pro.

For pricing and availability information regarding the purchase, service or calibration of Quest products, please email Customer Service.

For the answers to questions regarding installation, setup, operation, maintenance or trouble-shooting of Quest products, please email Technical Support.